Privacy Policy

Privacy policy

FROME (hereinafter referred to as "this site") establishes the following personal information protection policy in order to comply with laws and other guidelines regarding the protection of personal information regarding the handling of personal information acquired by this site. This privacy policy applies only to this site.

About personal information

Personal information refers to personal information defined in the Personal Information Protection Act. Specifically, it is information about a living individual that can identify a specific individual by name, date of birth, contact information and other descriptions contained in the information, and by matching with other information It refers to anything that can identify an individual.

How personal information is collected

This site may ask for the following personal information when users purchase products or make inquiries.

Date of birth
Your phone number
email address
bank account, credit card number, etc.
Transaction history with this shop and its contents

When collecting personal information, we will clearly state the purpose of use and use lawful and fair means.

Purpose of use of personal information

The purpose of using the personal information entrusted to us by this site is as follows.

Order confirmation and inquiry
Confirmation and inquiry of product shipment
Response to inquiries
Sending direct mail and materials related to products and events

Change of purpose of use

This site may change the purpose of use of personal information only if the purpose of use is relevant before the change. When there is a change, we will notify users of the purpose and content of the change or publish it on this site.

Prohibition of providing personal information to third parties

This site appropriately manages personal information entrusted to us by users and does not disclose personal information to third parties except in the following cases.

When there is consent of the person himself/herself
When it is necessary to protect a person's life, body or property and it is difficult to obtain the person's consent
When it is particularly necessary to improve public health or promote the sound development of children, and it is difficult to obtain the consent of the individual
When there is a request from a national agency or local government, and disclosure is required based on laws and ordinances
When disclosing to a contractor outsourced by this shop in order to perform the service desired by the user
In the event of succession of business due to merger or other reasons

Disclosure of personal information

When a user requests disclosure of personal information, this site will promptly respond after confirming the identity of the user. However, this does not apply if the disclosure falls under any of the following. In addition, if we decide not to disclose it, we will notify you without delay.

When there is a risk of harming the life, body, property or other rights and interests of the person or a third party
When there is a risk of significant hindrance to the proper implementation of our business
In the case of other violations of laws and ordinances.

Notwithstanding the provisions of the preceding paragraph, in principle, information other than personal information such as history information and characteristic information will not be disclosed.

Correction and deletion of personal information

If the user's own personal information entrusted to this site is incorrect information, the user can request correction, addition or deletion of personal information to this site. Please let us know from the "Contact Us" below.

If this site receives a request from the user as described in the preceding paragraph and determines that it is necessary to respond to that request, the site will correct the personal information. In addition, if we make corrections, etc., or if we decide not to make corrections, etc., we will notify the user.

Security measures for personal information

This site maintains users' personal information in an accurate and up-to-date state, and takes thorough security measures to prevent unauthorized access, loss, damage, falsification, leakage, etc. of personal information.

Observance and review of laws and regulations

This site will comply with Japanese laws and regulations and other norms regarding the personal information it holds, and will review the content of this policy as appropriate and strive to improve it. In addition, when we make a change, we will announce it by posting the change on this page.

Contact information

For inquiries regarding this policy, please contact the contact below.

Email address: info[at]

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